Frequently Asked Questions
Everything you need to know about your Polo Assn. experience.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation with a tracking number and a link to our carrier's website to monitor your delivery status.
What is your return policy for apparel?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, swimwear and undergarments cannot be returned.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own to compare against our specific product dimensions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
How should I care for my polo shirts to prevent shrinking?
To maintain the fit and color of your polos, we recommend machine washing in cold water on a gentle cycle and laying flat to dry rather than using a high-heat tumble dryer.